Privacy Agreement
Tourision (“we”) is a cloud-based platform that enables businesses to create, publish and manage 360° virtual tours. This Privacy Agreement explains which data we process, why we process it, and your rights when you use our website (tourision.com, app.tourision.com), our mobile application and our services (collectively, the “Service”).
Our core principle is simple: We collect only the minimum data required to provide the Service. We do not sell your data, do not use it for advertising purposes and do not share it with third parties for marketing purposes.
Data We Collect
Account Information
During registration, your e-mail address and your password (stored only in irreversibly encrypted/hashed form) are kept. If you wish, you may add brand information such as your company name, telephone number and logo.
Content You Upload
The 360° photos, images and logos you upload to create your virtual tours are stored on our servers. You are the owner of this content; we host it solely to provide the Service.
Payment Information
For paid subscriptions, payments are collected through the infrastructure of a licensed payment institution. Your credit card details are not stored on our servers; payment transactions are carried out through this payment institution’s secure systems.
Tour Visitor Statistics
Aggregate (anonymous) statistics are kept, such as how many times your published tours have been viewed. This data is reported to the business that owns the tour; no profiling aimed at identifying visitors is carried out.
Lead Forms
The business that owns a tour may enable an optional contact form in its tour. If a visitor fills in this form, the information entered (e.g. e-mail) is processed solely in order to be forwarded to the relevant tour owner. The data controller for this data is the business that owns the tour; Tourision acts as a data processor.
Technical Records
For the security and stability of the Service, standard server logs (IP address, date/time, request information) are kept for a limited period. The registration IP may be stored in order to prevent abuse during registration.
About the Mobile Application
The Tourision mobile application is an in-app view of the web platform and does not collect any additional data beyond what is collected on the web. The application contains no advertising, hosts no third-party tracking SDKs and does not access the data on your device.
Camera and photo access is used only with your permission, when you wish to take or upload 360° photos. If these permissions are not granted, the other features of the application continue to work.
AI Assistant Integrations
Tourision can be used inside widely used AI assistants. The assistant sends us only the search terms or tour identifier needed for your request. We use them only to return publicly published tours and do not store them. We do not receive your name, email address or conversation history, and no sign-in is required. The integration is read-only. When a tour is shown, its images load directly from our servers and the Technical Records section applies. Your use of the assistant itself is governed by the respective assistant provider’s privacy policy.
Website Live Chat Assistant
Messages you type into the live chat window on tourision.com are processed to answer your questions. The data processed are: your messages and the replies given, the address of the page where the chat was started, a random session identifier specific to your browser, and an irreversibly hashed form of your IP address. We only receive contact details such as your name, phone number or email address if you type them yourself; in that case the conversation is forwarded to our sales team so that they can get back to you.
Questions with a ready answer are answered directly in your browser. Answers to other questions are generated with artificial intelligence; for this purpose your messages are transferred to the servers of our AI service provider located abroad. The service provider does not use this data to train its own models. Because replies are generated by AI they may contain errors; please contact our sales team for binding information on pricing, contracts and quotes.
Please do not type special categories of personal data or sensitive information such as national ID numbers, health information or payment card details into the chat. Chat records are kept for a maximum of 6 months and are deleted at the end of this period. The chat history is kept only in your browser’s session storage and is deleted when you close the tab; no cookies are used for this purpose.
Legal basis: steps taken at your request prior to entering into a contract (KVKK Art. 5/2-c) and our legitimate interest in answering your questions (KVKK Art. 5/2-f). Transfers abroad are carried out in accordance with the conditions set out in Article 9 of the KVKK (appropriate safeguards and, where required, your explicit consent). Using the live chat window is optional; you can also reach us directly at info@tourision.com or +90 850 302 21 43.
Purposes of Data Use
We use your data solely for the following purposes:
- Creating and managing your account
- Hosting and publishing your virtual tours
- Reporting viewing statistics
- Carrying out subscription and billing operations
- Managing security and debugging processes
- Ensuring the prevention of abuse
- Answering your questions in the live chat on our website and contacting you if you request it
- Fulfilling our legal obligations
Data Sharing
We do not sell or rent your data.
Data may be shared only in the following cases:
Infrastructure Providers
Data may be shared with the service providers we work with for hosting, database and content delivery, only to the extent necessary for the operation of the Service. Replies of the live chat assistant on our website are generated on the infrastructure of our AI service provider located abroad.
Where Data Is Stored and International Transfers
Personal data processed as part of the Service, your account information and the content you upload (360° photos, images, logos) are stored on the servers of cloud service providers located outside Türkiye that we use for our infrastructure. Data is encrypted in transit and at rest, backed up regularly and accessible only to authorised personnel. Such transfers are carried out in accordance with the conditions set out in Article 9 of the Turkish Personal Data Protection Law No. 6698 (KVKK), including appropriate safeguards and, where required, your explicit consent. To learn more about our service providers and the security measures in place, contact us at info@tourision.com.
Payment Provider
Payment transactions are carried out through a payment institution licensed under Turkish Law No. 6493.
Legal Obligations
Data may be shared in line with duly made requests of the competent authorities, as required by the applicable legislation.
Data Security
Data is encrypted with TLS/SSL during transmission.
Passwords are stored hashed in an irreversible manner.
Database and file storage systems are kept on managed infrastructures with restricted access and are backed up regularly.
Data Retention and Account Deletion
Your data is retained for as long as your account remains active.
You may delete your account at any time from within the application:
Settings → Profile → Delete Account
When the account is deleted;
- Your account information
- All your virtual tours
- Your scene data
- Your statistics
- All your associated content
are permanently deleted.
Any active subscription you may have is also cancelled.
This action cannot be undone.
You may also submit a deletion request by sending an e-mail to info@tourision.com.
Your Rights (KVKK / GDPR)
Under Law No. 6698 on the Protection of Personal Data (KVKK, the Turkish Data Protection Law) and the other legislation applicable to you, you have the following rights:
- To access your data
- To rectify your data
- To request the deletion of your data
- To object to its processing
- To request data portability
For your requests, you may contact info@tourision.com.
Applications will be answered within the periods prescribed by the legislation.
Cookies
The Service (app.tourision.com) uses only strictly necessary cookies and session tokens, solely for session management purposes; no advertising or third-party tracking cookies are used.
On our marketing website (tourision.com), analytics cookies used for visit statistics are only activated if you give your consent through the cookie banner. You can withdraw your consent at any time by clearing the site data in your browser.
Children’s Privacy
Tourision is a service aimed at businesses.
It is not directed at children under the age of 13 and does not knowingly collect data from children.
Changes
Material changes to be made to this agreement will be published on this page.
Your continued use of the Service after the changes means that you accept the current version of the agreement.
